Refund/Return Policy

At NovaSkin, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare products.

Unopened and unused items may be eligible for return within 14 days of delivery, provided they are in their original packaging and in the same condition as received.

To request a return, please contact us first at [your support email]. Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our side (such as a damaged or incorrect item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• your order number
• a clear photo of the issue

We will assess the issue and provide a replacement or refund where appropriate.

Non-Refundable Items

Refunds will not be issued for:

• Used or opened skincare products
• Items damaged due to improper use
• Orders returned without prior approval

Exchanges

We do not offer direct exchanges. If eligible, refunds will be issued and a new order can be placed separately.

Contact Us

For any questions regarding refunds or returns, please contact us at:

Email: [novaskin12026@gmail.com]
Business name: NovaSkin